Harden's survey result
Summary
“Nothing to set the heart racing, but decent, plain food, friendly staff and reasonable prices” all continue to carve out a surprisingly massive fanclub for this middle-of-the-road bistro chain as a “tolerable and relatively reliable fall back”. It’s particularly liked for breakfast (“something for everyone”), pre-theatre, or a family meal (“unfussy” and “you know what you are getting”). Few reports are wild with enthusiasm though – even some fans fear their feedback reads “almost as if I am damning it with faint praise”. And sagging ratings support those who feel it’s now really coming “off the boil” (indeed, struggling to simmer), in particular when it comes to ambience.
Summary
“It won’t blow you away, but is still adequate and reasonably competitively priced” remains the upbeat view on this ubiquitous high street chain, whose “bistro-style” offering still has a surprisingly large fanbase (including those with kids in tow). Its ratings are entering the danger zone, though, as it passes from private equity owner to owner – the latest having purchased it out of administration in October 2020. One sceptic notes: “my favourite chain is going from hero to zero under the new ownership, and heading down the same path as Café Rouge and Strada before it”.
Summary
“Top choice when meeting up is more important than the food!” – Richard Caring’s “brisk” modern brasseries are “a cut-above most other chains” and were once again the survey’s most-mentioned national multiple, on the strength of their “very convenient” and often picturesque locations; and an experience generally that’s “safe” and affordable (set menus in particular are very “competitively priced”). That said, even many of its legions of fans don’t suggest that their performance will set the world on fire: “menus offer a range of formulaic dishes, some more wowing than others”, with “basic options such as steak-frites” or burger often touted as the best of the “rather unadventurous” selection. “Service can vary” but usually “problems are swiftly resolved” and staff keep things “speedy” enough.
Summary
“Top choice when meeting up is more important than the food!” – Richard Caring’s “brisk” modern brasseries are “a cut-above most other chains” and were once again the survey’s most-mentioned national multiple, on the strength of their “very convenient” and often picturesque locations; and an experience generally that’s “safe” and affordable (set menus in particular are very “competitively priced”). That said, even many of its legions of fans don’t suggest that their performance will set the world on fire: “menus offer a range of formulaic dishes, some more wowing than others”, with “basic options such as steak-frites” or burger often touted as the best of the “rather unadventurous” selection. “Service can vary” but usually “problems are swiftly resolved” and staff keep things “speedy” enough.
For 32 years we've been curating reviews of the UK's most notable restaurant. In a typical year, diners submit over 50,000 reviews to create the most authoritative restaurant guide in the UK. Each year, the guide is re-written from scratch based on this survey (although for the 2021 edition, reviews are little changed from 2020 as no survey could run for that year).
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