Troubleshooting the iPhone App

The Apple subscription mechanism does not always activate first time for reasons we are trying hard to understand, but which are hard to debug.

The first thing to do is to check that you are in fact subscribed.

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name] > Media & Purchases.
  2. Choose View Account
  3. You might need to authenticate your Apple ID.
  4. Tap Subscriptions.
  5. Tap the subscription that you want to manage. …
  6. Use the options to manage your subscription.

If this looks OK, then try to Restore the subscription via the My Account tab in the app

  1. When the app invites you to subscribe (which you already have), press “close”.
  2. Go to the “My Account” tab.
  3. Click on the little icon of a person top right.
  4. Press “Restore subscription”.

Hopefully all is now up-and-running?

If this does not work, then please do the following:

  1. Delete the app.
  2. Re-install the app
  3. Follow steps 1-4 above.

This has succeeded in practically all known cases of users having this problem.

If you are still encountering difficulties, please email support@hardens.com and we will do everything we can to assist further.

Thanks for subscribing and we hope you enjoy using your app!