Apparently, Amazon is firing people in such massive numbers for failing to meet “productivity” goals, that it has turned the process over to A-I tracking and robots to carry out the dismissals.
Documents obtained by The Verge show those productivity firings are far more common than outsiders realize. In a signed letter last year, an attorney representing Amazon said the company fired “hundreds” of employees at a single facility between August of 2017 and September 2018 for failing to meet productivity quotas. A spokesperson for the company said that, over that time, roughly 300 full-time associates were terminated for inefficiency.
The number represents a substantial portion of the facility’s workers: a spokesperson said the named fulfillment center in Baltimore includes about 2,500 full-time employees today. Assuming a steady rate, that would mean Amazon was firing more than 10 percent of its staff annually, solely for productivity reasons. The numbers are even more staggering in North America as a whole. Amazon operates more than 75 fulfillment centers with more than 125,000 full-time employees, suggesting thousands lose their jobs with the company annually for failing to move packages quickly enough.
The documents also show a deeply automated tracking and termination process. “Amazon’s system tracks the rates of each individual associate’s productivity,” according to the letter, “and automatically generates any warnings or terminations regarding quality or productivity without input from supervisors.” (Amazon says supervisors are able to override the process.)
Critics see the system as a machine that only sees numbers, not people. “One of the things that we hear consistently from workers is that they are treated like robots in effect because they’re monitored and supervised by these automated systems,” Mitchell says. “They’re monitored and supervised by robots.”