Amazon will not stop squeezing every drop from workers until those workers have more power.
“The book is less an examination of the company than an examination of America through its lens.”
Fulfillment: Winning and Losing in One-Click America
Farrar, Straus and Giroux
During the Covid-19 pandemic, one in four Americans has struggled to pay their bills, and as of mid-January, unemployment claims surpassed those of the Great Recession for the forty-third straight week. As of February, more than 24 million people reported that their households sometimes didn’t have enough to eat. Many lower-income Americans continued to report for in-person jobs without proper protective equipment in dangerously crowded environments like meatpacking plants, warehouses, and hospitals.
For those who could work from home, it became “our patriotic duty” to buy online, wrote ProPublica reporter Alec MacGillis in a November New York Times op-ed. Flattening the curve put the nail in the coffin of in-person retail, which had already endured record closures in 2019. Amazon, meanwhile, hired 250,000 people, taking the total to over a million employees globally. Most of those jobs sucked: They were largely in warehouse and delivery, which have become notoriously brutal jobs at Amazon both physically and mentally (but we’ll get to that). Nine months into 2020, and six months into the pandemic, Amazon had already surpassed its 2019 earnings.